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Return Policy
At The Wool & The Floss, we take great care in selecting and packaging our products. Due to the nature of our merchandise—including hand-painted canvases, specialty threads, custom needlepoint supplies, and more —all sales are final.
We do not accept returns, exchanges, or cancellations once an order has been placed. Please review your order carefully before completing your purchase.
If you receive a damaged or incorrect item, please contact us within 5 days of delivery at hello@woolfloss.com, and we will be happy to assist you.
Thank you for supporting our small business and for understanding our policy.
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